Privacy Policy

Last updated: January 2026

1. Introduction

FWC Travel LLC ("we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, call our reservation desk, or use any of our travel assistance services.

2. Information We Collect

We may collect the following types of information:

• Contact details: name, email address, phone number, mailing address.
• Traveler information: dates of birth, passport or government ID details, frequent flyer numbers, traveler companion details, and other information required to issue an airline reservation.
• Payment information: credit card or other payment data, processed through secure third-party payment processors. We do not store full card numbers on our own systems.
• Communication records: call recordings (where permitted by law), emails, and chat transcripts for quality and training purposes.
• Technical data: IP address, browser type, device information, pages viewed, and cookies when you visit our website.

3. How We Use Information

• To process flight reservations, changes, and cancellations through travel-industry distribution channels.
• To communicate with you about your booking, including itinerary confirmations and operational updates.
• To respond to your inquiries and provide customer support.
• To comply with legal, accounting, and regulatory obligations.
• To improve our website, services, and customer experience.
• To send marketing communications, where you have opted in. You can unsubscribe at any time.

4. Sharing of Information

We share your information only as needed to provide our services or as required by law. This may include sharing with:

• Airlines and Global Distribution Systems (GDS) used to issue tickets.
• Payment processors to complete transactions.
• Service providers who help us operate our business (e.g., hosting, customer support, analytics).
• Government authorities when legally required.

We do not sell your personal information.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies (including those provided by advertising platforms such as Google Ads) to understand how visitors use our site and to measure the performance of advertising campaigns. You may disable cookies in your browser, though doing so may affect site functionality.

6. Data Security

We maintain reasonable technical and organizational measures to protect personal information. Payment data is handled through PCI-compliant payment processors. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us at support@fwctravel.com.

9. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when changes were most recently made.

11. Contact

If you have questions about this Privacy Policy, please contact us at support@fwctravel.com or by phone at +1 (888) 213-2688.