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Frequently Asked Questions

Can I cancel my flight booking?
- Yes, Fwctravel allows cancellations according to the fare rules. Some tickets may be fully refundable, while others may have cancellation fees. Please check your booking details.
Will I be charged a fee for cancelling my flight?
- Cancellation fees depend on your ticket type and airline policies. Fwctravel provides full details during the booking process to ensure transparency.
Can I change my travel dates for a non-refundable ticket?
- Changes to non-refundable tickets are subject to airline rules and fees. You can contact Fwctravel support for assistance with rescheduling options.
How do I know if my flight was successfully cancelled?
- Once your cancellation is processed, Fwctravel will send a confirmation email with the updated status and any applicable refund details.
Where can I find the cancellation policy for my ticket?
- The cancellation policy is provided during booking and in your confirmation email. You can also review it in your Fwctravel account under “My Bookings.”

What payment methods does Fwctravel accept?
- Fwctravel accepts major credit/debit cards, net banking, and select digital wallets for booking flights securely.
Can I pay a deposit or partial payment for my flight?
- Some airlines allow partial payments. Fwctravel will display available payment options for your chosen flight during booking.
I’ve been charged. Do I need to take any further action?
- Once your payment is successful, your booking is confirmed. Fwctravel will email you the e-ticket and booking details—no additional action is required.
How can I review the payment policy for my flight?
- Payment policies, including refund and cancellation terms, are listed during booking and in your confirmation email for each flight.
Why do I need to provide my card details?
- Card details are required to process payment and secure your flight booking. Fwctravel ensures all transactions are encrypted and secure.

How can I get details about my flight or airline services?
- You can view complete flight and service details in your Fwctravel booking confirmation email or in your account under “My Bookings.”
Can I request special services like extra baggage or infant seat?
- Yes, Fwctravel allows requests for additional services where available. Details and fees will be displayed during booking or can be requested via support.
How do I get an invoice for my booking?
- Invoices can be downloaded from your Fwctravel account or sent to your registered email upon request.
I haven’t received my e-ticket. What should I do?
- If you don’t receive your e-ticket within a few minutes of booking, contact Fwctravel support for immediate assistance.
Are child tickets charged the same as adults?
- Ticket pricing for children varies by airline policy. Fwctravel provides clear pricing information during booking.

What is the Fwctravel Booking Assistant?
- The Fwctravel Booking Assistant helps you manage your flight reservations, provides personalized recommendations, and guides you through booking modifications or cancellations.
Where can I access the Booking Assistant?
- The Booking Assistant is available on the Fwctravel website and mobile app under your account dashboard, making it easy to manage your flights anytime.
How does the Booking Assistant assist me?
- It can provide flight updates, help with cancellations or rescheduling, send reminders, and offer personalized travel tips based on your preferences.
Where does the Booking Assistant get its information?
- The Booking Assistant uses information from your confirmed bookings, airline schedules, and Fwctravel’s internal system to provide accurate and up-to-date guidance.
Can I use the Booking Assistant in different languages?
- Yes, the Fwctravel Booking Assistant supports multiple languages. You can select your preferred language in your account settings.

What is the difference between Economy and Business class?
- Economy class offers standard seating and services, while Business class provides extra comfort, priority boarding, and enhanced amenities.
What does "non-refundable" and "refundable" mean?
- Non-refundable tickets cannot be cancelled for a full refund, whereas refundable tickets allow cancellation with either a full or partial refund according to airline policy.
Can I upgrade my seat or request additional services?
- Yes, upgrades for extra legroom, preferred seating, or special assistance can be requested during booking or by contacting Fwctravel support.
Are infant seats or child facilities available on flights?
- Fwctravel provides infant seats, bassinets, and child meals on select flights. These must be requested during booking to ensure availability.

Does the ticket price include baggage allowance?
- Ticket prices include the standard baggage allowance for your fare class. Additional baggage may incur extra charges.
What services are included in the ticket price?
- Standard ticket prices include the flight, taxes, and applicable in-flight services based on the fare class.
Are airport taxes included in the fare?
- Yes, airport taxes and fees applicable to your flight are included in the total fare displayed at booking.
Are there any service or reservation fees?
- Fwctravel does not charge hidden fees. Any applicable service or reservation fees are clearly displayed during booking.

Can I use a debit card for payment?
- Yes, Fwctravel accepts major debit and credit cards for secure online booking.
Can I book without a credit card?
- Depending on the airline, alternative payment options such as bank transfer or digital wallets may be available.
Why do I need to provide my card details?
- Card details are required to confirm your booking and secure your flight. All payments are encrypted and safe.
Can I use someone else’s credit card for booking?
- Yes, but the cardholder must provide authorization. Fwctravel may request additional verification for security.

What is social engineering?
- Social engineering is a tactic used by scammers to manipulate individuals into sharing personal or financial information.
How can I avoid social engineering scams?
- Never share personal or payment information over phone or email unless you verify the source. Fwctravel provides secure channels for communication.
Is it safe to pay via gift cards over the phone?
- No, Fwctravel never requests payment via gift cards. Always use official payment methods on our platform.
I suspect I’ve been scammed. What should I do?
- Contact Fwctravel support immediately. Provide all details of the incident so we can secure your account and assist you further.